Terms and Conditions
General terms and conditions with customer information
(The following General Terms and Conditions also contain legal information regarding your rights under the provisions governing distance selling and electronic commerce.)
1. Scope
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Terms of payment
7. Retention of title
8. Warranty and guarantee for material defects
9. Liability
10. Right of withdrawal
11. (omitted)
12. Returns
13. (omitted)
14. Storage of the contract text
15. Data protection
16. Place of jurisdiction, applicable law, contract language
17. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR VO and Section 36 VSBG
1. Scope
1.1. The business relationship between pi3g eK, owner: Maximilian Batz, Zschochersche Allee 1, 04207 Leipzig (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and objections on weekdays from 9:00 AM to 6:00 PM by phone at ++49-(0)89 – 878 069 850 or by email at support [at] pi3g.com.
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity (Section 13 of the German Civil Code).
1.4. Deviating terms and conditions of the customer will not be accepted unless the seller expressly agrees to their validity in writing.
1.5. Notwithstanding the following provisions, orders containing more than one "Pi Zero W" or "Pi Zero" board (SKU b-pzw-board and any additional SKUs at the seller's discretion) are invalid at the seller's discretion and may be canceled by the seller at any time, even if an order confirmation has already been sent via the automated system. In this case, the money will be refunded. For prepayment, please send us your bank details via email for the refund.
2. Offers and service descriptions
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Descriptions of services in catalogs and on the seller's websites do not constitute a warranty or guarantee.
2.2. All offers are valid "while stocks last," unless otherwise stated for the products. Errors excepted.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart by clicking on the "Add to cart" button.
3.2 The customer can then complete the order process by clicking on the “Continue to checkout” button in the shopping cart.
3.3. By clicking the "Buy" button, the customer submits a binding offer to purchase the goods in the shopping cart. The customer can edit and review the data at any time before submitting the order. Required information is marked with an asterisk (*).
3.4. The seller will then send the customer an automatic confirmation of receipt by email, which lists the customer's order again and which the customer can print using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the order. The purchase contract is only concluded when the seller ships or hands over the ordered product to the customer within two days, or confirms shipment to the customer within two days with a second email, express order confirmation, or sending the invoice.
3.5. If the seller allows payment in advance, the contract is concluded upon the provision of the bank details and the payment request. If payment is not received by the seller within 10 calendar days of the order confirmation being sent, even after a further request, the seller will withdraw from the contract, with the result that the order is void and the seller is not obligated to deliver. The order is then completed for both the buyer and the seller without further consequences. Therefore, the item will be reserved for a maximum of 10 calendar days in the case of advance payment.
4. Prices and shipping costs
4.1. All prices stated on the Seller's website include the applicable statutory value-added tax.
4.2. In addition to the stated prices, the Seller shall charge shipping costs for delivery. The shipping costs will be clearly communicated to the Buyer on the shipping costs page and during the ordering process.
5. Delivery, availability of goods
5.1. If no copies of the selected product are available at the time the customer places their order, the seller will inform the customer of this in the order confirmation. If the product is permanently unavailable, the seller will refrain from accepting the order. In this case, no contract will be concluded.
5.2. If the product specified by the customer in the order is only temporarily unavailable, the seller will also inform the customer of this immediately in the order confirmation. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. Furthermore, in this case, the seller is also entitled to terminate the contract. In such a case, the seller will promptly refund any payments already made by the customer. If advance payment has been agreed, delivery will take place upon receipt of the invoice amount.
6. Terms of payment
6.1. The customer can choose from the available payment methods during and before completing the order process.
6.2. If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction. Payment by invoice is granted to business customers and public institutions upon request and at the discretion of the seller.
6.3. If third parties are commissioned to process payments, e.g. Paypal, their general terms and conditions apply.
6.4. If the payment due date is determined by the calendar, the customer shall be in default simply by missing the due date. In this case, the customer shall pay default interest at a rate of 5 percentage points above the base interest rate.
6.5. The Customer's obligation to pay default interest does not exclude the Seller's right to claim further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the seller. The customer may only exercise a right of retention if the claims arise from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty and guarantee for material defects
8.1. The warranty is determined in accordance with statutory provisions.
8.2. A guarantee for goods delivered by the Seller shall only exist if this has been expressly stated.
9. Liability
9.1. The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to any other statutory requirements for claims.
9.2 The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the Customer regularly relies. In this case, however, the Seller shall only be liable for foreseeable, contract-typical damages. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in cases of injury to life, limb, or health, for defects after a guarantee has been given regarding the quality of the product, or for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 To the extent that the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. Right of withdrawal
Legally required cancellation form
Please click here to download our cancellation form (PDF)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must contact us (
pi3g eK,
Zschochersche Allee 1,
04207 Leipzig,
Germany,
support@pi3g.com, phone: 089 / 878 069 850 )
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
- Contracts for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
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Sample cancellation form (If you wish to cancel the contract, please fill out this form and return it.) – To pi3g eK, Zschochersche Allee 1, 04207 Leipzig, Germany, support@pi3g.com – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is made on paper) - Date |
Different return costs for Germany
We will cover the direct costs of returning the goods if the return is made within Germany. We will only cover these costs if you use the DHL return label provided by us. Unfortunately, we cannot cover any return shipping costs you incur.
11.
(omitted)
12. Returns
12.1. Customers are requested to notify the seller of the return before returning the goods – ++49-(0)89-878-069-850 or, preferably, at support [at] pi3g.com or at pi3g.com/contact . This allows the seller to allocate the products as quickly as possible. The seller will provide a DHL label for return shipments within Germany.
12.2. Customers are asked to return the goods to the seller using the provided DHL label and to retain the delivery receipt. Please understand that any costs incurred for return shipping to the seller cannot be reimbursed without prior agreement.
12.3. Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the seller's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages resulting from inadequate packaging.
12.4. The terms and conditions set out in this section (No. 12) of the Terms and Conditions are not a prerequisite for the effective exercise of the right of withdrawal pursuant to No. 10 of these Terms and Conditions.
13.
(omitted)
14. Storage of the contract text
14.1. The Seller saves the contract text of the order. The General Terms and Conditions are available online. The Customer can print the contract text before submitting the order to the Seller by using the print function of their browser in the last step of the order process.
14.2. The Seller will also send the Customer an order confirmation containing all order details to the email address provided by the Customer. Furthermore, the Customer will receive a copy of the Terms and Conditions upon request at any time.
15. Data protection
15.1. The Seller processes the Customer's personal data for specific purposes and in accordance with the statutory provisions.
15.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the Seller to fulfill and process the contract. This data will be treated confidentially and will not be shared with third parties not involved in the ordering, delivery, and payment processes.
15.3. The customer has the right, upon request, to receive information free of charge about the personal data stored about him or her by the seller. In addition, the customer has the right to correct inaccurate data, to block, and to delete his or her personal data, provided that no statutory retention period conflicts with this.
15.4. Further information on the nature, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the Privacy Policy.
16. Place of jurisdiction, applicable law, contract language
16.1. The place of jurisdiction and performance shall be the registered office of the Seller if the Purchaser is a merchant, a legal entity under public law or a special fund under public law.
16.2. The laws of the Federal Republic of Germany apply. This shall not apply if mandatory consumer protection provisions conflict with such application.
16.3. The contract language is German.
17. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR VO and Section 36 VSBG
17.1 The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/ . We are willing to participate in an out-of-court dispute resolution procedure.