Terms and Conditions
General Terms and Conditions with Customer Information
(The following General Terms and Conditions also contain legal information regarding your rights according to regulations on distance selling contracts and electronic commerce.)
1. Scope
2. Offers and Service Descriptions
3. Ordering Process and Contract Conclusion
4. Prices and Shipping Costs
5. Delivery, Product Availability
6. Payment Terms
7. Retention of Title
8. Warranty for Defects and Guarantee
9. Liability
10. Right of Withdrawal
11. (omitted)
12. Returns
13. (omitted)
14. Storage of the Contract Text
15. Data Protection
16. Place of Jurisdiction, Applicable Law, Contract Language
17. Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG
1. Scope
1.1. For the business relationship between pi3g e.K., Owner: Maximilian Batz, Zschochersche Allee 1, 04207 Leipzig (hereinafter "Seller") and the customer (hereinafter "Customer"), only the following General Terms and Conditions in their valid version at the time of the order shall apply.
1.2. You can reach our customer service for questions, complaints, and claims on weekdays from 9:00 AM to 6:00 PM by phone at ++49-(0)89 – 878 069 850 and by email at support [at] pi3g.com.
1.3. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).
1.4. Deviating terms and conditions of the customer are not recognized, unless the seller expressly agrees to their validity in writing.
1.5. Deviating from the following statements, orders with more than one "Pi Zero W" or "Pi Zero" board (SKU b-pzw-board and possibly other SKUs at the discretion of the seller) are invalid at the discretion of the seller and can be canceled by the seller at any time, even if an order confirmation has already been sent by the automated system. The money will be refunded in this case. For advance payment, please send us your bank details by email for the refund.
2. Offers and Service Descriptions
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee.
2.2. All offers are valid "while stocks last", unless otherwise noted with the products. Otherwise, errors are reserved.
3. Ordering Process and Contract Conclusion
3.1. The customer can non-bindingly select products from the seller's assortment and collect them in a so-called shopping cart by clicking the "add to cart" button.
3.2 The customer can then proceed to complete the ordering process within the shopping cart by clicking the "Proceed to Checkout" button.
3.3. By clicking the "Buy" button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Required information is marked with an asterisk (*).
3.4. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller ships or hands over the ordered product to the customer within 2 days or confirms the shipment to the customer within 2 days with a second email, explicit order confirmation or sending of the invoice.
3.5. Should the seller enable advance payment, the contract is concluded with the provision of bank details and payment request. If payment, despite being due, has not been received by the seller even after a renewed request within 10 calendar days after sending the order confirmation, the seller withdraws from the contract, with the result that the order becomes void and the seller is not obliged to deliver. The order is then settled for the buyer and seller without further consequences. A reservation of the item for advance payments is therefore made for a maximum of 10 calendar days.
4. Prices and Shipping Costs
4.1. All prices stated on the seller's website include the currently valid statutory value-added tax.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on the shipping cost page and during the ordering process.
5. Delivery, Product Availability
5.1. If, at the time of the customer's order, no copies of the selected product are available, the seller will inform the customer of this in the order confirmation. If the product is permanently unavailable, the seller will refrain from issuing a declaration of acceptance. In this case, a contract will not be concluded.
5.2. If the product designated by the customer in the order is only temporarily unavailable, the seller will also inform the customer of this immediately in the order confirmation. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. Furthermore, in this case, the seller is also entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. If advance payment has been agreed upon, delivery will take place after receipt of the invoice amount.
6. Payment Terms
6.1. The customer can choose from the available payment methods during and before the completion of the ordering process.
6.2. If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction. Payment on invoice is granted to business customers and public institutions upon request and at the discretion of the seller.
6.3. If third-party providers are commissioned with payment processing, e.g., Paypal, their General Terms and Conditions apply.
6.4. If the payment due date is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay default interest at a rate of 5 percentage points above the base interest rate.
6.5. The customer's obligation to pay default interest does not exclude the seller's assertion of further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention insofar as the claims result from the same contractual relationship.
7. Retention of Title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty for Defects and Guarantee
8.1. The warranty is determined by statutory provisions.
8.2. A guarantee exists for goods supplied by the seller only if it has been expressly given.
9. Liability
9.1. For any liability of the seller for damages, the following disclaimers and limitations of liability apply, notwithstanding other statutory claim requirements.
9.2. The seller is liable without limitation insofar as the cause of damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slight negligent breach of essential obligations, the breach of which jeopardizes the achievement of the contract's purpose, or for the breach of obligations, the fulfillment of which is essential for the proper execution of the contract and on whose observance the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slight negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply to injury to life, body, and health, for a defect after assuming a guarantee for the quality of the product, and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.
10. Right of Withdrawal
Statutory Right of Withdrawal Form
Please click here to download our Right of Withdrawal Form (PDF)
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (
pi3g e.K.,
Zschochersche Allee 1,
04207 Leipzig,
Germany,
support@pi3g.com, Phone: 089 / 878 069 850 )
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
- If an order is cancelled by the customer before the goods are shipped, all payments already made by the customer will be fully refunded.
- In the event of an effective withdrawal in accordance with Section 10 of these General Terms and Conditions, we will refund the purchase price paid to the customer, as well as the costs of delivery (shipping costs) up to the amount of the cheapest standard delivery we offer. Excluded from this are additional costs resulting from the customer choosing a type of delivery other than the cheapest standard delivery offered by us.
- The costs of returning the goods shall be borne by the customer, unless otherwise expressly agreed or a free return label provided by us is used.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.
You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their quality, characteristics, and functioning.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
- Contracts for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
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Sample Withdrawal Form (If you wish to withdraw from the contract, please fill out this form and send it back.) – To pi3g e.K., Zschochersche Allee 1, 04207 Leipzig, Germany, support@pi3g.com – I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for notification on paper) – Date |
Deviating Return Cost Regulation for Germany
We bear the direct costs of returning the goods if the return takes place within Germany. We only bear these costs if you use the DHL return label provided by us. We cannot reimburse any costs you incur for return shipping without prior agreement.
11.
(omitted)
12. Returns
12.1. Before returning goods, customers are requested to notify the seller – ++49-(0)89-878-069-850 or, preferably, at support [at] pi3g.com or at pi3g.com/kontakt, to announce the return. This enables the seller to identify the products as quickly as possible. The seller provides a DHL label for returns within Germany.
12.2. Customers are requested to return the goods to the seller using the provided DHL label and to keep the proof of postage. Please understand that any costs you incur for return shipping to the seller without prior arrangement cannot be reimbursed.
12.3. Customers are requested to avoid damage or contamination of the goods. Wherever possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the seller's possession, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage resulting from inadequate packaging.
12.4. The modalities mentioned in this section (No. 12) of the General Terms and Conditions are not a prerequisite for the effective exercise of the right of withdrawal in accordance with No. 10 of these General Terms and Conditions.
13.
(omitted)
14. Storage of the Contract Text
14.1. The seller stores the contract text of the order. The General Terms and Conditions are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
14.2. The seller also sends the customer an order confirmation with all order data to the email address provided by the customer. Furthermore, the customer will receive a copy of the General Terms and Conditions at any time upon request.
15. Data Protection
15.1. The seller processes the customer's personal data for a specific purpose and in accordance with statutory provisions.
15.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment data) will be used by the seller for the fulfillment and processing of the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery, and payment process.
15.3. The customer has the right, upon request and free of charge, to receive information about the personal data stored by the seller about him. In addition, he has the right to correction of incorrect data, blocking, and deletion of his personal data, as long as there is no legal obligation to retain it.
15.4. Further information on the nature, scope, location, and purpose of the collection, processing, and use of the necessary personal data by the seller can be found in the data protection declaration.
16. Place of Jurisdiction, Applicable Law, Contract Language
16.1. The place of jurisdiction and performance is the registered office of the seller if the ordering party is a merchant, a legal entity under public law, or a special fund under public law.
16.2. The law of the Federal Republic of Germany shall apply. This does not apply if mandatory consumer protection regulations prevent such an application.
16.3. The contract language is German.
17. Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG
17.1 The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/. We are willing to participate in an out-of-court arbitration procedure.